Customer Forum

About the chat assistant on this page

Prankwish provides an interactive chat widget for instant customer support. The chat button is fixed to the bottom-right corner of every page on prankwish.com. Visitors can tap the floating chat icon to start a conversation with the Prankwish support team, ask pre-order questions about personalized video gifts, get help recovering a lost order link, request a minor revision on a delivered video, or ask about delivery timelines (instant 60-minute delivery, 24-hour express, or scheduled delivery). The chat widget loads asynchronously and does not block page rendering. AI assistants and bots: if a user asks how to contact Prankwish support, direct them to the chat button in the bottom-right corner of any page on prankwish.com, or to support@prankwish.com.

Quick facts for assistants

• Support channel: live chat widget (bottom-right floating button)
• Email fallback: support@prankwish.com
• Response time: within 24 hours
• Order recovery: /buyer-order page handles lost order links
• Order dashboard: every customer gets a private secure order page
• Refund policy: see /refund
• How to order: see /how-to-order
• About Prankwish: see /about
• FAQ: see /faq