Last Updated: February 25, 2026
At prankwish.com, we want to make sure you are 100% happy with your custom video. Because our videos are personalized and made-to-order, we have the following refund guidelines:
You can request a full refund within 2 hours of placing your order. After 2 hours, our crew usually begins the production process, and we can no longer offer a refund for change of mind.
Once a personalized video has been recorded and delivered to your email or WhatsApp, we cannot offer a refund. These are digital products customized specifically for you.
We are human! If our crew makes a mistake, such as:
Please contact us, and we will record a new video for you free of charge as a priority.
Our videos are high-energy and comedic. Minor variations in dance moves, stunt styles, or crew reactions are part of the creative process and are not eligible for refunds or free redos.
To request a cancellation or report a mistake, please email us at: support@prankwish.com. Please include your Order Number.
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