Privacy Policy

Last updated: 1 October 2026

This policy explains what personal information Prankwish collects, why, and the choices you have. We collect only what we need to make and deliver your video, run the marketplace and keep it safe.

What we collect

Order details: your name, email, the script and sign text you write, music choice, notes and any photos you upload.
Account details (if you sign in): email, name and profile photo from Google if you use Google sign-in.
Payment details: handled by our payment partner. We receive a payment reference and status, never your full card number.
Performer details: shop information, and identity-verification status from our verification partner. ID documents and selfies are collected and checked by that partner on its own secure page; Prankwish does not receive copies of them.
Usage data: pages visited, device and browser type, approximate location and similar analytics data (see "Analytics" below).

How we use it

To make and deliver your video. The performer sees your script, sign text, photos and first name.
To send order updates (payment confirmation, delivery, revision updates).
To prevent fraud, enforce our rules and keep the marketplace safe.
To understand how the site is used and improve it.

We don't sell your personal information.

Who we share it with

The performer filming your order.
Our payment and identity-verification partner: card payments and performer ID checks.
Cloudflare: hosting, storage of uploaded photos and videos, security.
Our email provider: to send order and sign-in emails.
Google: only if you choose Google sign-in.
Analytics providers listed below.
Authorities, when the law requires it.

Analytics and cookies

We use a few essential cookies: your sign-in session, your cart, short messages after an action, and your display currency. We also use analytics to see how people use the site: Google Analytics, Ahrefs Web Analytics, Cloudflare Web Analytics and Yandex Metrica. Yandex Metrica's session replay may record how pages are used (clicks, scrolling); it does not record what you type into payment fields. You can block analytics with your browser's privacy settings or a content blocker; the site will still work.

Your videos and photos

Delivered videos are kept in the buyer's dashboard and are not public. If you agree when leaving a review, your video or a still from it may be shown with your review on the product page; you choose "show the video", "show a still" or "keep private". Uploaded photos are used only for your video.

How long we keep it

We keep order records for as long as needed to provide support, handle refunds and meet tax and legal obligations. You can ask us to delete your account, your uploaded photos or your published review media at any time; some order records may be kept where the law requires.

Your rights

Depending on where you live, you can ask to see, correct, export or delete your personal information, or object to certain uses. Email support@prankwish.com from the address you used, and we'll respond within 30 days.

Children

Prankwish isn't for children under 13, and performers must be adults. Don't upload photos of children unless you are their parent or guardian or have that person's permission.

Changes and contact

We'll update this page when our practices change. Questions or requests: support@prankwish.com.