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Prankwish Team — Buyer Help
August 15, 2026
I saw that a custom brief can include an optional photo. How is the recipient's photo used during the performance, what should the buyer upload, and why can the exact presentation differ between Prankwish styles?
💬 Replies 5
Official answer: when a recipient photo is supplied for a product that accepts it, the team can print it for the performance. The exact on-camera treatment follows the selected product's style and setting, so buyers should not expect one identical presentation across the catalog.
Use a clear, recognisable photo of the intended recipient and identify the person in the brief. A simple portrait or well-lit image is usually easier to understand than a crowded, low-resolution image. The product page and order form determine whether the photo input is available.
Explain what the photo is meant to support, such as a name reveal, birthday greeting, inside joke or celebratory line. Do not rely on the image alone to communicate the message; write the words and action in the custom brief as well.
Upload only a photo that you are authorised to share for this order. Avoid public-forum uploads and do not include extra personal documents or unrelated images. The public forum is for general questions; private order details belong in the order flow.
The photo feature is optional and product-specific. Check the selected product page before assuming that a particular style accepts a photo or supports a particular on-camera action.
