Refund & Revision Policy

We want you to love your video. If something isn't right, we'll make it right.

Free revisions

Tap “Request a revision” on your order page within 7 days of delivery (up to 3 revisions per order). Tell us exactly what to change and the performer will update the video at no cost.

When you get a refund

• Late delivery: the video wasn't delivered within the time you paid for.
• Doesn't match your brief: and a revision can't fix it.
• Changed your mind: you cancel within 1 hour of ordering, before filming starts.

Tips

Tips are thank-you payments passed on to the performers, so they aren't refundable unless you were charged by mistake.

When refunds aren't possible

Once you've approved the final video, or for requests outside the original brief (for example a different performer or a new script after filming).

How to ask

Email support@prankwish.com with your order number and the reason. We review every request within 24 hours; approved refunds return to your original payment method in 5–10 business days.

What happens next

When you ask for a revision, your performer sees your note on the order and films the update. You get an email when the new video is ready, and you watch it on the same order page. If a revision still is not right, email us with your order number and we will look at the order with you, including a refund wherever this policy allows one.